JOB TITLE:  TEMPORARY OPERATIONS ADMINISTRATIVE ASSISTANT

REPORTS TO:  DIRECTOR OF OPERATIONS

Job purpose:

THIS POSITION IS TEMPORARY, LASTING APPROXIMATELY SIX MONTHS. The Operations Administrative Assistant helps the Operations Department run smoothly. This position is responsible for assisting the Director of Operations- including but not limited to recruitment, orientation, scheduling, and tracking hours of the volunteers who assist the Humane Society of Sedona (HSS) shelter and thrift store staff.

Essential Duties and responsibilities include the following but are not limited to:

Successfully recruits the volunteers needed for each department, including the thrift stores and special events. Regularly works with department heads to determine the volunteer needs (numbers, abilities, etc.) for their areas. Tracks needs and prioritizes among all the needs of the organization.
Develops volunteer recruitment strategies based on the needs and actively promotes volunteering at HSS throughout the community. Establishes liaisons with community organizations and local businesses to promote and expand volunteer base. Conducts presentations at local business groups.
Develops, organizes, promotes, and conducts Volunteer Orientations as often as needed to fill vacancies.
Responds to inquiries about volunteering, screens and interviews potential volunteers in order to ensure the best fit for them and HSS.
Assigns and schedules volunteers to their new work area and assignment. Arranges for new volunteers to attend any needed training prior to starting. Informs staff of new volunteers in advance and ensures staff is informed and ready for new volunteers.
Trains volunteers on how to use the volunteer database and ensures they use the schedule and sign-in for shifts.
Updates and maintains volunteer database, ensuring volunteer records are updated with hours worked, contacts info, skills, training, etc.
Prepares volunteer reports monthly or as requested.
Prepares volunteer communication/newsletter monthly or as needed keeping volunteers up to date on happenings at the shelter.
Organizes and conducts volunteer recognition programs/events acknowledging their valuable service to HSS.
Updates and maintains the Volunteer Manual, application, web pages, and any other relevant forms and information related to the volunteer program.
Mediates and helps resolve volunteer disputes.
Assist volunteers with technical problem shooting if they are struggling to access or utilize their volunteer account.
Other duties as assigned.

Working Conditions and Essential Capabilities

The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. At those times, the employee is subject to the typical physical requirements and hazards encountered by animal shelter employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Work Environment

This job operates in a professional office environment, off site venues and outside event areas in various weather conditions.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Exposure to animal dander and/or fur and/or cleaning chemicals is probable.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to sit for long periods and sufficient manual dexterity to write and use typical office equipment on a regular basis.
The employee must frequently lift and/or move objects up to 15 pounds and occasionally lift and/or move objects up to 25 pounds.

Essential Mental Capabilities to perform the essential functions position:

Ability to understand, remember and follow instructions and procedures given in English.
High level reading, writing, spelling and communication.
Mastery of the English language.
Possess problem-solving capability.
Must be able to evaluate and recognize potentially difficult situations, behave sensitively and confidently, show good judgment and act appropriately in these situations.

Essential Emotional Capabilities to perform the essential functions of position:

Ability to cope with an emotionally charged environment with animals that are homeless, neglected, and/or abandoned, as well as the reality that some of the unhealthy animals in our care may be euthanized.
Ability to understand the Shelter’s policies and procedures regarding companion animals, animal control, and other key animal welfare issues and an ability and willingness to appropriately and accurately represent those policies when interacting with the public or otherwise representing the Shelter.

Level of Supervision:

Once trained, must be self-motivated and able to work with minimal supervision yet must recognize limitations in knowledge and abilities and ask for help when needed.
Must be able to work independently for long periods of time, as well as work within a team atmosphere with other staff and volunteers.

Direct Reports Supervisory Responsibility

This position has no direct staff supervisory responsibilities, but does supervise the entire volunteer force.

Qualifications
Preferred Education and Experience

1. Bachelor’s degree in social sciences, communication or related field.
2. Prior experience as volunteer coordinator for public or nonprofit employer.
3. Prior experience creating and implementing volunteer programs and training.
4. Excellent customer service and communication skills.
5. Proficient in Word and Excel, preferred experience using Volgistics.
6. Ability to understand and follow verbal and written instructions.
7. Skilled public and motivational speaker.
8. Outgoing, extrovert tendencies, positive disposition and enjoys working with people.
9. Past successful sales experience a plus.
10. Must be able to multi-task and work well under pressure.
11. Must possess a genuine passion for animals and their welfare.
12. Be willing and able to pass a background check.

JOB TITLE:  COMMUNICATIONS SPECIALIST – PART TIME

REPORTS TO:  DIRECTOR OF DEVELOPMENT 

Position Summary

The Communications Specialist is responsible for refining the Humane Society of Sedona (HSS)’s marketing and social media strategy, creating messaging across different platforms to achieve brand consistency and overseeing content development for local media, direct mail, website, social media and newsletter campaigns.  Works with various staff, volunteers, marketing and web professionals and outside contractors.  The position reports to the Director of Development and works closely with the Executive Director and other leadership to advertise events, increase support of HSS through programs and services and perform other duties as assigned.

Essential Duties and Responsibilities – include the following but are not limited to:

The Communications Specialist performs the following duties under the guidance of the Director of Development on a regular basis: 

Manage consumer-facing messaging

  • Oversee social media and web platforms, develop strategic messaging for HSS website, printed materials and distribute content.
  • Create key organization and program-specific messaging points to be used by staff, outside partners, sponsors, and media contacts.

Clarify and implement a social media strategy

  • Direct social media platforms to drive company brand and program messaging, increase engagement with followers, and consistently develop social media content.

Maintain communications calendar

  • Create and maintain a calendar to encompass ongoing communications and development projects, events, and programs and their corresponding deadlines.
  • Work with internal contacts to determine appropriate messaging to achieve maximum communications impact.

Create messaging and materials

  • Produce clear, concise copy for fact sheets, newsletters, brochures, event programs, and other materials as needed.
  • Create graphics to provide a product in line with organizational branding.
  • Draft press releases for organization as needed.
  • Coordinate details for stories with media outlets, including providing photographs, quotes and videos. Build, maintain and update media contact lists.

Other miscellaneous writing and editing assignments

  • Blog posts, publication editing and writing copy for advertisements, and other assignments as required.

Miscellaneous

  • Participate in special committees or meetings as requested.

Maintains flexibility with scheduling and is available when away from the facility as needed to meet the needs of the organization.

Position Specifications

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience

  • Bachelor’s degree in communications, marketing, nonprofit management, graphic design or other relevant fields of study.
  • Minimum of 5 years’ experience in marketing/communications.
  • Strong interpersonal communication skills and the ability to work positively and effectively with a wide range of constituencies in a diverse community.
  • Excellent organizational skills, with the ability to establish and implement systems and identify resources to ensure the successful completion of projects.
  • Effective written and oral communication skills including writing & editing skills.

The successful Communications Specialist will

  • Perform all duties in a manner that ensures a positive image of the Humane Society of Sedona and improves the functioning of the organization.
  • Ability to work cooperatively with staff, donors, volunteers, and the general public while maintaining a professional and positive work environment.
  • Proficiency in various software programs such as Canva, Constant Contact, Publisher, WordPress, design software, word processing, and spreadsheets, applications for project and data management and electronic calendars (Windows, Microsoft Word, Excel, PowerPoint, and Outlook preferred).
  • Ability to quickly learn software specific to the department or institution (PetPoint, DonorView).

Working Conditions and Environment

The Communications Specialist works in the administration offices of the Humane Society of Sedona and is, for the most part, usually inside.  The part-time work schedule may vary to accommodate business needs but will typically be between the hours of Monday through Friday from 9:00 a.m. – 5:00 p.m.; however, flexibility outside of these hours may be required due to events and deadlines.

The Communications Specialist works in the administration offices of the Humane Society of Sedona and is, for the most part, usually inside.  The part-time work schedule may vary to accommodate business needs but will typically be between the hours of Monday through Friday from 9:00 a.m. – 5:00 p.m.; however, flexibility outside of these hours may be required due to events and deadlines.

JOB TITLE:  ANIMAL CARE ASSOCIATE

REPORTS TO:  SHELTER MANAGER/ANIMAL CARE LEAD

Job Purpose

The Animal Care Associate is responsible for providing superior animal care to shelter animals and excellent customer service to adopters, guests, and volunteers. The incumbent provides hands-on care, cleaning, feeding, and enrichment of all shelter pets. Actively promotes shelter animals for adoption and professionally assists all potential adopters find the right match.

Essential Duties and responsibilities – include the following but are not limited to:

Direct Animal Care:

Provides consistent humane animal care for all cats, dogs, rabbits, other small domestic animals in our care.

Works closely with volunteers providing a welcoming environment, thorough training, acknowledgment of their help daily, and by providing enriching assignments. Report any challenges to the Volunteer Manager.

Completes daily cleaning routines, maintaining assigned areas in a clean, organized and professional manner.

Spot-cleans, refills water, changes out litter boxes, etc. throughout the day and before leaving every night.

Provides kennel enrichment, training, and socialization to the animals in assigned areas.

Ensures bowls, bedding, and kennels are cleaned daily according to procedures.

Monitors the health of shelter animals; follows established procedures if symptoms of illness arise based on the degree of illness or injury, and works collaboratively with the medical department to address the needs of the animal.

Provides medical treatments as needed (i.e. oral, topical medications, bandaging, etc) under the guidance and direction of the medical department.

Reports any observed temperament and/or health concerns to supervisor. Identifies potentially dangerous animals with kennel signage to protect co-workers and volunteers. Moves animals from public areas as necessary to promote a safe environment for the public.

Conducts Intake Examinations, including vaccinations, on all new animals according to protocols. Accurately and completely enters animal information into the animal management database.

Daily or as assigned, provides care for all off-site animals, including cleaning, feeding, stocking supplies, etc. Transports animals to off-site adoption locations as pets get adopted or need to be returned for illness or other reasons.

Uses low stress, humane animal handling with all animals to include animals demonstrating aggression.

Assists as needed to provide humane animal handling and restraint techniques for medical procedures.

Conducts behavioral assessments on animals to determine adoptability and pathway.

Assists with euthanasia as requested including restraining, remains preparation, etc.

Ensures adequate supplies are available and restocked for areas assigned (i.e. feed, bowls, litter boxes, bedding, cleaning supplies, enrichment items, etc.).

Reports equipment, facility, and supplies in disrepair when observed to ensure the equipment is in working order.

Notifies supervisor when supplies are running low or equipment is missing.

Follows all safety standards, adheres to procedures & protocols and ensures safe day to day operations are maintained.

Ensures the lower shelter level, parking areas, storage rooms, restrooms, etc. are clean, safe and organized.

Communicates effectively and professionally with co-workers, management, volunteers and guests at all times.

Promotes positive relationships with the guests, volunteers and staff while promoting the society’s programs, policies and philosophy.

Maintains the shelter animal database entering in all intake information, adds any behavior or medical observations daily or as needed. Ensures all animal information is up-to-date and accurate including kennel number, kennel cards, etc.

Attend in-service training, staff and volunteer meetings as required.  Wears appropriate, clean uniform with name tag, and conforms to dress code at all times during business hours.

Adoptions:

In friendly and inviting manner, accompanies potential adopters to the animal areas and answers any questions as requested.

Provides exceptional customer service to all guests.

Learns the history and temperament of shelter animals and is able to thoroughly and accurately share that information with potential adopters.

Assists potential adopters in the selection of animals. Leads visitations and shares all information collected about the animal with the adopter.

Is able to diplomatically steer adopters toward animals that are a good match for their lifestyle and away from animals that would likely not be a good fit.

As requested, safely conducts introductions of shelter dogs to existing dogs of the potential adopter.

General:

Uses supplies wisely always trying to conserve and save money.

As is the responsibility of every employee of HSS, fundraises and requests donations at every appropriate opportunity inviting our community to be part of the great work we do to help animals.

Other duties as assigned by supervisor or Executive Director.

Working Conditions and Essential Capabilities

The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. At those times, the employee is subject to the typical physical requirements and hazards encountered by animal shelter employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

GENERAL: Requires handling of animals and exposure to fumes from chemicals. Subject to animal dander, bites, and scratches. Requires stooping, bending and lifting up to 50 lbs. with reasonable accommodations. Must be able to work standing for up to 8 hours.

Working conditions

Will work primarily on-site at animal care facility, with the occasion off-site special and mobile events. Indoor and outdoor working environment with frequent high temperatures and exposure to sun. There is a potential of exposure to parasites and infectious diseases that can be carried and transmitted by animals.

Environmental Conditions: While performing the duties of this job, the employee regularly works indoors and outdoors and is regularly exposed to fumes or airborne particles, animal transmitted diseases, exposure to fractious, frightened, dangerous animals, mental and emotional stress from euthanasia, and contact with irate/emotional pet owners. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually loud.

Physical Conditions: Depending on assigned task, duties for this job typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting and intense noises.

Physical requirements

Must be able to stand and walk (up to 8 hours per day), sit, talk and hear, stoop, bend, squat, kneel, grasp grip, put fingers together firmly and reach above and below shoulder level and lift, push or pull 50 pounds for situations of restraining or moving animals and lifting food and animal care supplies, repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Capabilities to perform the essential functions of position:

ENDURANCE-MOVING ABOUT: Frequently (Occurs on every shift) – Move from location to location. Ability to maneuver well and react and move quickly (example: ability to quickly pursue and retrieve any cats or dogs who have escaped from a kennel, cage, or play area).

WALKING: Frequently (Occurs on every shift) – Move about on foot.LIFTING/CARRYING: Frequently (Occurs on every shift) – Lift by manually raising or lowering an object or animal from one level to another (including upward pulling), and or carry (transport) an object or animal, usually holding it in the hands or arms. Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Also may endure physical stress.
CONTROLS: Frequently (Occurs on every shift) – Use one or both arms and /or hands and/or both feet or legs to move controls on machinery or equipment. Quick reflexes and ability to use both hands simultaneously (example: open kennel door while handling animal). High level of manual dexterity to collar, leash, and/or harness animals.
HANDLING: Frequently (1/3 to 2/3 of the time) – Seize, hold, grasp, turn, or otherwise work with the hand or hands and maintain physical control of tools and/or equipment. Ability to handle and restrain animals of all sizes (up to 140 pounds) with extreme caution and care. This requires average vision, hearing, steadiness of hands and body, quick reflexes, physical strength, and mental alertness.
TALKING: Frequently (Occurs on every shift) – Express or exchange ideas by means of the spoken word to impart oral information to coworkers, volunteers and the public. Ability to speak and effectively communicate the English language verbally as well as in written form. Convey detailed spoken instructions to other staff/vols. accurately, loudly, or quickly.
HEARING: Frequently (1/3 to 2/3 of the time) – Perceive the nature of sounds by the ear.
SEEING: Frequently (Occurs on every shift) – Obtain impressions through the eyes of the shape, size, distance, motion, color, or other characteristics of objects. This includes peripheral vision, depth perception, and the ability to adjust focus.
SMELLING: Frequently (Occurs on every shift) – Obtain impressions through the nose of substances organic and chemical.
MORE SPECIFIC VISION ABILITIES REQUIRED BY THIS JOB: Close vision for computer work; examining animals for injury, mites, etc.; locating vein for IV injections or to see pupil reflex to determine shock or death; distance vision to see and identify animals in motion, to distinguish species, breed type; color vision to distinguish color of animal, collar, or tag; to see and recognize behavioral signals of animals that indicate fear, aggressiveness, etc.; depth perception to judge size and distance; and the ability to adjust focus to distinguish color of animal and breed type.

Essential Mental Capabilities to perform the essential functions position:
Ability to understand, remember and follow instructions and procedures given in English.
High level reading, writing, spelling and communication skills (example: understand words such as quarantine, euthanize, and other common industry-related terms), and mastery of the English language.
Possess problem-solving capability.
Must be able to recognize potentially dangerous situations when working with animals, must be able to remain calm with animals who are upset; behave sensitively and confidently, show good judgment and act appropriately in these situations.

Essential Emotional Capabilities to perform the essential functions of position:
Ability to cope with unexpected animal behavior without assistance.
Ability to cope with an emotionally charged environment with animals that are homeless, neglected, and/or abandoned, as well as the reality that some of the unhealthy animals in our care may be euthanized.
Ability to understand the Shelter’s policies and procedures regarding companion animals, animal control, and other key animal welfare issues and an ability and willingness to appropriately and accurately represent those policies when interacting with the public or otherwise representing the Shelter.

Level of Supervision:
Once trained, animal care staff must be self-motivated and able to work with minimal supervision yet must recognize limitations in knowledge and abilities and ask for help when needed.
Must be able to work independently for long periods of time, as well as work within a team atmosphere with other staff and volunteers.

Direct Reports
Volunteers assigned to kennel and adoption areas.

Qualifications
High School Diploma or equivalent.
Minimum of 2 years experience in an animal care environment preferred.
Excellent customer service and communication skills.
Ability to understand and follow verbal and written instructions.
Must be able to multi-task and work well under pressure.
Must possess a genuine passion for animals and their welfare.
Be willing and able to pass a background check.

JOB TITLE: DIRECTOR OF SHELTER OPERATIONS

REPORTS TO:  EXECUTIVE DIRECTOR

Job Purpose:

The Director of Shelter Operations is responsible for maintaining the effective and efficient operation of all animal shelter activities. This position has supervision over Animal Care, Guest Relations, Adoptions, Admissions, Transports, Foster Care, Medical, Behavior and Facility Maintenance Programs and Employees, and works in collaboration with the Volunteer and Special Events Coordinator to oversee the Volunteer Program. The Director of Shelter Operations works under the direction of the Executive Director and closely with other departments to ensure strategic and economical use of resources and works to advance Humane Society of Sedona within the guidance of its mission and strategic initiatives.

Essential Duties and Responsibilities

  • Provide leadership, management, and planning to ensure all Shelter programs are operating at the most humane and highest standard possible.
  • Reviews, develops and implements animal shelter policies and procedures.
  • Oversees training; conducts meetings with staff to review procedures, discusses issues, and shares ideas for improvement
  • Ensures daily health and wellbeing rounds are performed, including animal inventory, individual animal care plans and allocation of space and resources, such as volunteer support.
  • Maintains shelter program records and statistics presenting concerns, trends and routine reports to the Executive Director.
  • Oversight of supply & equipment ordering and inventory, ensuring most cost effective procurement and usage.
  • Reviews and presents documentation of progress and achievements for the Executive Director to share at monthly board meetings
  • Ensures movement of animals through managing intake, keeping animal flow efficient but individualized based on the animal’s needs
  • Serve as the liaison to the contracted Veterinarian, and implement and oversee medical care policies and procedures for treatments, diagnostics and disease control measures.
  • Actively participate in the development and implementation of the strategic initiatives and growth of the organization.
  • Manages shelter employee engagement and resources, including professional development, onboarding, scheduling and spearheading a positive, collaborative culture amongst employees, volunteers, guests and other constituents.
  • Develop, manage and monitor the annual shelter operations budget to ensure best use of resources within budget constraints.
  • Manage the overall activities of the Animal Care, Guest Relations, Adoptions, Admissions, Transports, Medical, Behavior, and Maintenance programs.
  • Establish and ensure the appropriate animal care and handling protocols are followed by all employees and volunteers, and ensure Humane Society of Sedona maintains the highest standards of sanitation and care of animals entrusted to the shelter.
  • Oversee routine maintenance of the shelter facility and grounds, arrange for repair of all items either by internal employees or through coordination of subcontractors.
  • Ensure sufficient staff coverage throughout the day across all shifts and departments.
  • Ensure all shelter personnel are thoroughly trained in guest relations, the proper methods of animal handling, prevention of accidents, elimination of hazards and personal injury.
  • Manage employee engagement and human resource oversight including payroll, approve PTO, vacation, and other requests.
  • Responsible for developing and maintaining the shelter operations yearly budget and staying within approved guidelines.
  • Oversee the maintenance of equipment and systems.
  • In cooperation with all departments, ensure compliance with government agencies including OSHA, City of Sedona, and AZ Department of Agriculture.
  • Perform staff reviews, staff recognition, responsible for hiring, separation and/or coaching and counseling.
  • Model and build positive relationships and collaboration amongst staff and volunteers.
  • Develop an annual plan for the shelter that provides benchmarks, quality assurance, and proper statistics.
  • Facility, grounds and fleet management.
  • Oversee offsite adoption areas (i.e. PetSmart). Arrange transport, maintain full kennels, work with store management, manage volunteers and care of animals, etc.

 

Supervisory Duties and Responsibilities

  • Directly supervise employees and volunteers within the assigned department(s).
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Interview, hire, onboard and train employees; plan, assign, and direct work; appraise performance; reward, coach and counsel employees; address complaints and resolve problems.
  • Volunteer supervision and mentorship, lead, train, or participate in work team assignments.

Non-Essential Duties

  • Performs any other duties assigned by supervisor in accordance to HSS policies as needed.

 

Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals.
  • Ability to perform mathematical functions.
  • Ability to perform basic clerical and bookkeeping skills.
  • Ability to keep accurate and detailed records.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to process complex verbal and written instructions and translate them into a series of logical problem solving steps.
  • Ability to communicate effectively verbally and in writing.
  • Ability to fluently speak, write and understand English.
  • Ability to write legible on HSS forms, reports and documents.
  • Ability to operate a desktop PC, 10 key calculator and related peripheral computer equipment.
  • Ability to perform cash handling and credit card functions.
  • Ability to answer all questions effectively and in a pleasant manner.
  • Ability to communicate effectively with the public and to a variety of audiences.
  • Ability to interact productively with individuals at all levels within the organization.
  • Ability to adhere to disease management and safety protocols.
  • Ability to establish and maintain effective working relationships with co-workers and volunteers of diverse background and cultures regardless of race, religion, sex, sexual orientation, disability or political affiliation.
  • Ability to work in a team oriented and frequently changing environment.
  • Ability to work under stress during transition, crisis or disaster situations.
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
  • Ability to provide and support HSS’s vision and direction.

Physical Demands

  • While performing the duties of this Job, the employee is regularly required to walk and stand for long periods of time.
  • While performing the duties of this Job, the employee must be able to handle, grasp and feel objects, tools; reach with hands and arms; and communicate through verbal and written.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • The employee must be able to place and retrieve information in and from computer software.
  • The employee must be able to utilize phone system, 10-key calculator, copier, scanner, desktop PC and related peripheral computer equipment.
  • Specific vision abilities required by this Job include close vision and the ability to adjust focus.
  • While performing the duties of this Job, the employee will be required to handle, restrain, lift and have contact with domesticated animals.
  • While performing the duties of this Job, the employee must be able to bend and use legs, arm and back muscles without discomfort.
  • While performing the duties of this Job, the employee is regularly exposed to and comes in close contact with domestic animals; therefore, the employee cannot be allergic to these animals.
  • The employee is required to adhere to company personal appearance policy and wear supplied uniform shirts/jackets when required.
  • The employee may be required to work extended hours during an animal transport, events, company-defined crisis, disaster situation or other activity.

Competencies

  • Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Guest Service – Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules people and their tasks; Develops realistic action plans.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this Job, the employee is regularly exposed to domesticated animals and susceptible to being bitten or scratched.
  • Clerical aspects of job are performed in office setting.
  • While performing the duties of this Job, work is performed constantly in an animal shelter that operates seven days per week with exposure to animals, including some with questionable health and temperament concerns, high noise levels, bites, zoonotic diseases, and cleaning agents.
  • While performing the duties of this Job, the employee frequently positions self to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.).
  • The noise level in the work environment varies from moderate to high levels.

Qualifications

  • Bachelor’s degree in a related subject required as well as 5 years of related managerial experience managing a diverse staff with a wide variety of duties, preferably in Animal Welfare.
  • CAWA certification preferred.
  • Knowledge of best practices of animal shelter operations and programs.
  • Demonstrated compassion for people and animals with a track record of making a positive impact for animals and people.
  • Excellent interpersonal and guest relations skills
  • Highly organized and detail oriented and enjoy working with volunteers in a dynamic environment.
  • Able to work well in challenging emotional settings under pressure.
  • Excellent leadership skills, and experience motivating and developing others required.
  • The ability to juggle multiple demands and work collaboratively is critical.
  • Proficiency in Microsoft Office suite of products required.
  • Work-related animal care experience preferred.
  • Knowledge of animal management database preferred.
  • Strong organization and communication (both oral and written) skills.
  • Valid unrestricted Driver’s license required.